Scrape Trustpilot reviews and find recurring customer problems

Filter reviews by rating and period to turn a company's public reputation into product, support and customer-experience signals.

Open the Actor View the input

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Direct answer

How do you download and analyze Trustpilot reviews?

Provide the company URL, disable scrapeAllReviews for a small validation and filter one- and two-star reviews over six months. Export text, rating, date, verification and replies before enabling AI pain-point analysis or insights.

A negative-review sample supports friction research, not overall satisfaction estimates without the full rating distribution.

Actor: memo23/trustpilot-scraper-ppe
Input: URL, query and scope limits
Output: Review, rating, date, author, verification and reply
Best for: Voice of customer and online reputation
Checked: July 24, 2026

Actor used

Trustpilot Reviews + AI Intelligence

Built by Muhamed Didovic. Voice of customer and online reputation.

Check the official listing

4.69 / 519 reviews

1.3Ktotal users

512monthly users

31bookmarks

Public listing signals observed July 24, 2026; they can change.

Copy-ready setup

Small input for validation

{
  "startUrls": [{
    "url": "https://www.trustpilot.com/review/notion.so"
  }],
  "scrapeAllReviews": false,
  "maxItems": 200,
  "filterStars": [1, 2],
  "filterDateRange": "last6months",
  "filterVerifiedOnly": false,
  "includeStats": true,
  "painPointAnalysis": false,
  "reviewInsights": false
}

01
Define company and period
Use the canonical URL for the correct company profile.
02
Segment ratings
Separate detractors, neutral and positive reviews before comparison.
03
Validate text and duplicates
Review language, date, verification and replies.
04
Enable AI only with a goal
Add-ons should answer a defined question, not replace reading.

Fields to review

What to check before using the Dataset

Field	Use and check
`rating`	segment experience
`reviewText`	code themes and evidence
`publishedDate`	measure change
`companyReply`	assess public response

Cost

Estimate the main Free event

Run start costs $0.05 on Free and the minimum maximum charge is $0.45; AI analyses are add-ons.

Free estimate$0.12

Main event before add-ons and plan credits.

Public rates by tier	USD
Free	$0.75 per 1,000 results
Bronze	$0.65 per 1,000
Gold	$0.50 per 1,000

Run start costs $0.05 on Free and the minimum maximum charge is $0.45; AI analyses are add-ons.

Added value

Why this Actor can justify trying Apify

Discover

Prioritize recurring support or billing problems.

Compare

Compare competitor reputation over the same period.

Automate

Build an auditable summary with quotes and counts.

Related guides

Before you scale

Can it go beyond the visible review limit?

The Actor states it can paginate beyond the approximate 200-review web limit, subject to availability.

How much does pain-point analysis cost?

Currently $0.05 per event; review insights costs $0.02.

Can I republish full reviews?

Follow copyright, privacy and source terms. Quote only what is needed and link to the source.

First run

Validate a small sample before automating

Confirm relevance, fields and cost with the input above.

Try the Actor